The Uncomfortable Truth About the State of Armenia’s Telecommunications

On the morning of February 4, 2018, Yerevan experienced an Internet outage.

Ucom’s broadband and cellular networks were disconnected from the Internet for several hours, while similar connectivity issues were reported by Vivacell-MTS. The source of the outage was traced to a mechanical issue with a fiber optic cable in Georgia and was resolved by that afternoon. While the newscycle quickly moved passed the topic, this incident reflects the rather precarious nature of Armenian telecommunications infrastructure.

This month’s incident was part of a series of outages that share a common thread – reliance on a single fiber optic network in Georgia. Around 85 percent of Armenia’s Internet traffic travels northwards through Georgian fiber optic networks owned by “Caucasus Online” (CO). Fiber optic cables may be classified into two types: terrestrial cables, which travel on land and are buried underground, and submarine cables, which lie along sea floors and act as major funnels for Internet traffic. The majority of Armenia’s Internet outages involve damage to these terrestrial networks, the most noteworthy of which being when an elderly Georgian woman damaged a terrestrial fiber optic cable while searching for scrap metal in 2011, leading to a complete blackout of Armenian Internet as well as connectivity problems in Georgia and neighboring Azerbaijan. This was followed by another outage in 2014, when damage to the same network led to similar outages on Ucom’s networks.

In comparison, Azerbaijan maintains terrestrial cable networks with Russia, Georgia, and Iran, and is developing a submarine cable to connect to Central Asia via the Caspian Sea. Just as Armenia has grown heavily dependent on Georgia for the transit of goods to international markets, so has the Armenian digital economy and IT industry grown dependent on Georgia for the transfer of data and information to clients and partners outside of the country. Similar to how Armenia has an open northern border used to access international markets and a southern border of limited viability, so does the Armenian digital industry depend on a robust northbound telecommunications network and feature a southern junction of with limited use.

  A map showing the distance between Poti and the border of Abkhazia (32km) compared to the distance from Yerevan to the Turkish border (22km). Screenshots from Google Maps.

Although it would seem unlikely that a major flare-up of fighting would occur in Abkhazia to such a degree that Poti would come under threat, history has shown otherwise. During the 2008 Russo-Georgian war, Poti was targeted by the Russian air force in an effort to cripple Georgia’s naval presence in the Black Sea. Following the bombing, Russian troops entered the city and maintained a military presence for several weeks. Although the situation eventually de-escalated and today Poti remains under Georgian control, it is nonetheless important to recognize how having a major piece of infrastructure in a potential hotspot between Georgia and Russia would compromise Armenian telecommunications capabilities. There have also been concerns about Russian interference with fiber optic submarine cables as part of an espionage effort similar to the U.S. Navy’s “Operation Ivy Bells” during the Cold War. Collateral damage to Poti’s fiber optic cables would not be the first time that Armenia’s regional connectivity would be impacted by conflict, as the main rail corridor that connected Armenia and Russia via Georgia was severed in the 1990s during the first conflict in Abkhazia.

Moving Forward

Whether its a minor disruption due to a mechanical issue or a major blackout from conflict in the region, it is only a matter of time before another Internet outage hits Armenia. Should policymakers wish to address this issue and minimize the damage of a future outage, a variety of policy options are available. The most basic is to continue bilateral cooperation with Georgia in maintaining the integrity of fiber optic cabling, guaranteeing continued Internet access for Armenian Internet users, and ensuring a sufficient degree of transparency in negotiations regarding service pricing and ownership of Caucasus Online.

There is also the possibility of developing telecommunications infrastructure in the South Caucasus that is decentralized from terrestrial and submarine cable networks. In the late 1990s and early 2000, NATO organized a program known as the “Virtual Silk Highway” designed to improve Internet connectivity to universities and research institutes in the South Caucasus and Central Asia through the usage of satellite connections. Compared to broadband and fiber optic networks, satellite Internet functions without the constraints of geography and is often used to supply connection to remote locations. Although the cost associated with satellite Internet remains high and speeds struggle to match that of fiber optic networks, the usage of satellite Internet as a fallback during a future outage may provide a useful alternative to current backup infrastructure in Iran. Renewed engagement in this field through similar projects may be a fruitful avenue of potential cooperation between Armenia and the United States should Yerevan wish to pursue a closer relationship to NATO and the Transatlantic community.

The European Union also has a potential to intervene in this situation. The recent creation of the “European Connectivity Strategy,” a collection of initiatives and strategies developed to improve the EU’s connectivity to Asia via the South Caucasus and Central Asia may be just what Armenia needs to alleviate its digital woes. The connectivity strategy has included topics related to digital industry and infrastructure development among its areas of interest in developing economic ties to Asia. This includes the inclusion of data trade and digital industry in the recent EU-Japan trade agreement, along with the proposed funding of a shared electric grid in Central Asia. Given the inclusion of these themes into the connectivity strategy, it may be possible to apply these concepts to the development of Armenian communications infrastructure with neighboring Turkey.

Chapter 5 of the recently ratified Comprehensive and Enhanced Partnership Agreement (CEPA) between Armenia and the European Union, titled “Trade in Services, Establishment, and Electronic Commerce,” defines digital industry as a service. With Armenia’s membership in the Eastern Partnership and Turkey’s participation in a Customs Union with the EU and associate status (making Turkey liable to the Copenhagen Criteria, which specify that an associate must allow for the movement of goods and services between itself and the EU), the European External Action Service could make the case that opening discussion on the development of telecommunications infrastructure over the Armenia-Turkey border is in the EU’s interest. Understandably, this process would take considerable time and is dependent on several political factors between both parties, including pressure from Azerbaijan or Russia.

While this is but one of all the challenges facing Pashinyan’s government, it is one that needs attention and sound policy alternatives.